FAQ | Autumn Dawn

Are your products authentic?

Yes! We source all our Korean beauty products directly from reputable brands and authorized distributors to ensure authenticity and quality.

What should I do if I have an allergic reaction to a product?

Please discontinue use immediately and contact your physician if you believe you need medical help. We recommend patch-testing new product before full use. Unfortunately we cannot offer funds for skin reactions, as individual results vary.

What is your exchange policy?

If you receive a damaged or incorrect product, please send proof of the incorrect item within 3 days of delivery date for a replacement or refund.

How can I contact customer service?

You can reach us via email at admin@autumndawnbeauty.com or through o9ur contact form own the website. We're happy to hear from you!

Do you offer discounts or promotions?

Yes! Sign up for our newsletter or follow us on social media to stay updated on special promotions, discounts, drops, and exclusive offers.

How long will it take to receive my order?

Orders are processed within 2 business days. Shipping within the U.S. typically takes 3-5 business days.